Accumulative decision point data analysis system for...

Details Accumulative decision point data analysis system for... Accumulative decision point data analysis system for...

2006-08-03

2009-08-11

Tieu, Binh K (Department: 2614)

Telephonic communications

With usage measurement

Call traffic recording by computer or control processor

C379S112080, C379S220010

Reexamination Certificate

active

07573990

ABSTRACT:
A system for generating usage statistics for a communications routing system from data generated at routing points and at end points of the system has a processor having access to the communications routing system for analyzing the data and generating the statistics, and a server having access to the processor for rendering the generated statistics into a format for display. The data used to generate the statistics includes routing path information for events routed through the communications routing system and optionally interaction histories recorded at certain routing points and end points in the communications routing system.

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