Telephonic communications – With usage measurement – Call charge metering or monitoring
Reexamination Certificate
2004-03-23
2008-11-11
Tieu, Binh K (Department: 2614)
Telephonic communications
With usage measurement
Call charge metering or monitoring
C379S093020, C379S093110, C379S100120, C379S188000, C379S198000
Reexamination Certificate
active
07450703
ABSTRACT:
A telephony system that accepts inputs, such as account codes, from a variety of devices and interfaces. The system includes a server with a telephony management software (TMS) unit, a telephony application programming interface (TAPI) unit, and an application unit. The application unit includes a control module, a call status module, an endpoint interface module, a storage interface module, a call transfer module, a TAPI interface module, a configuration module, and an extension library module. A server is capable of prompting several devices for an input and then accepting an input from any of the devices. Thus, a server enables a user to initiate a phone call on one device and then input information using a different device.
REFERENCES:
patent: 5325421 (1994-06-01), Hou et al.
patent: 5675704 (1997-10-01), Juang et al.
patent: 6195420 (2001-02-01), Tognazzini
patent: 6792086 (2004-09-01), Saylor et al.
patent: 2003/0091172 (2003-05-01), Tiliks et al.
patent: 2006/0251227 (2006-11-01), Tiliks et al.
Fenwick & West LLP
Shoretel, Inc.
Tieu Binh K
LandOfFree
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