Telephonic communications – Audio message storage – retrieval – or synthesis – Interaction with an external nontelephone network
Reexamination Certificate
2006-04-11
2006-04-11
Tsang, Fan (Department: 2645)
Telephonic communications
Audio message storage, retrieval, or synthesis
Interaction with an external nontelephone network
C379S088180, C379S093070, C370S352000
Reexamination Certificate
active
07027571
ABSTRACT:
An intelligent voice response (IVR) unit that responds to DTMF tones is connected over a telephone call connection to a user telephone device when a user dials a predetermined telephone number of the IVR unit. An identification of the IVR unit is captured within a supplemental interface device coupled to the user telephone device and to a computer data network. A menu identifier corresponding to the identified IVR unit is transmitted via the computer data network to a name server which stores a pointer to a menu descriptor associated with the IVR unit. The supplemental interface retrieves the menu descriptor corresponding to the IVR unit in response to the pointer. The supplemental interface device graphically displays a multi-level selection menu in response to the menu descriptor.
REFERENCES:
patent: 5068888 (1991-11-01), Scherk et al.
patent: 5072309 (1991-12-01), Brown
patent: 5802526 (1998-09-01), Fawcett et al.
patent: 6014428 (2000-01-01), Wolf
patent: 6016336 (2000-01-01), Hanson
patent: 6157705 (2000-12-01), Perrone
patent: 6173042 (2001-01-01), Wu
patent: 6427002 (2002-07-01), Campbell et al.
patent: 6456699 (2002-09-01), Burg et al.
patent: 6473505 (2002-10-01), Khuc et al.
patent: 6594355 (2003-07-01), Deo et al.
patent: 6594484 (2003-07-01), Hitchings, Jr.
patent: 6885737 (2005-04-01), Gao et al.
Montemer, Methods And System For A Distributed Transaction Control System In Enhanced Directory Assistance Services, Jan. 8, 2004.
Gauthier Gerald
Sprint Communications Company L.P.
Tsang Fan
LandOfFree
Accelerator for intelligent voice response system does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Accelerator for intelligent voice response system, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Accelerator for intelligent voice response system will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3604854