Communications network management

Communications network management

Connection establishment method without specifying called...

Creating and using an adaptable multiple-contact transaction...

Determining presence for interaction routing

Device for aggregating, translating, and disseminating...

Device for aggregating, translating, and disseminating...

Device for aggregating, translating, and disseminating...

Endpoint registration with local back-off in a call...

Integrated audio and video agent system in an automatic call...

Internet architecture for software based ACD

Method and apparatus for anticipating and planning...

Method and apparatus for anticipating and planning...

Method and apparatus for assigning agent-led chat sessions...

Method and apparatus for implementing persistent and...

Method and apparatus for implementing persistent and...

Method and apparatus for providing a private communication syste

Method and system for distributing a timing signal

Method and system for providing communication control...

Method and system for supporting dynamic stream attributes