Selective voice menu system

Details Selective voice menu system Selective voice menu system

1996-11-05

1998-10-06

Hong, Harry S.

Telephonic communications

Audio message storage, retrieval, or synthesis

379214, 379233, 379243, H04M 164, H04M 350, H04M 700, H04M 364

Patent

active

058189084

ABSTRACT:
A selective menu system which enables callers to enter a voice or other menu hierarchy at different levels is presented. Groups of customers are assigned access numbers, which is forwarded into the system as called-number identification, along with other call information. The system discriminates desired voice menu services, according to the assigned called-number information and translates the user's entry into the voice menu presentation hierarchy, to an entry point appropriate for their desired service. Illustratively, banking customers with an interest in securities transactions can enter the overall bank menu specifically at the level relating to the securities activity.

REFERENCES:
patent: 4926462 (1990-05-01), Ladd et al.
patent: 5187735 (1993-02-01), Garcia et al.
patent: 5199062 (1993-03-01), Von Meister et al.
patent: 5214689 (1993-05-01), O'Sullivan
patent: 5450488 (1995-09-01), Pugaczewski et al.
patent: 5528670 (1996-06-01), Elliot et al.

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