Computer-telephony (CT) system including an electronic call requ

Details Computer-telephony (CT) system including an electronic call requ Computer-telephony (CT) system including an electronic call requ

1997-04-04

1999-12-07

Wolinsky, Scott

Telephonic communications

Special services

Anonymous party

379 9317, 379219, 379229, 379265, H04M 342

Patent

active

059996099

ABSTRACT:
Communications and messaging in a Computer-Telephony (CT) system are assisted using an Electronic Call Request (ECR), a computer and network system construct that operates in place of a telephone call. An ECR is invoked and made a storage and communication entity in a computing and network environment in which the ECR is logged in a queue. The ECR in the form of a storage and communication entity navigates the telephone network under the direction of the caller who graphically manipulates the ECR using a graphical user interface (GUI). The ECR is activated into a telephone call at the command of a human or computer or network system agent generating a telephone call both to the caller and the call target.

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