Pay as you communicate call center

Details Pay as you communicate call center Pay as you communicate call center

1997-03-25

1999-09-28

Kuntz, Curtis A.

Telephonic communications

With usage measurement

Call charge metering or monitoring

379115, 379121, 379265, 379266, H04M 1500

Patent

active

059600705

ABSTRACT:
During a telephone call to a call center, in a first portion of the call is placed in a call queue, and the call center apparatus generates a pre-answer signal which is interpreted by a central office apparatus to meter and bill a cost of the call to a receiving party operating the call center. When the call is connected to an interactive device, e.g. a call center agent's telephone handset, the call center generates a call answer signal which is transmitted to the central office apparatus, and interpreted as a signal to meter and bill a second portion of the call, containing interactive communication to a caller.

REFERENCES:
patent: 5146491 (1992-09-01), Silver et al.
patent: 5381467 (1995-01-01), Rosinski et al.
patent: 5600710 (1997-02-01), Weisser, Jr. et al.
patent: 5602907 (1997-02-01), Hata et al.
patent: 5646984 (1997-07-01), Oda
patent: 5710807 (1998-01-01), Smith
patent: 5742667 (1998-04-01), Smith

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