Multimedia context-sensitive real-time-help mechanism for use in

Details Multimedia context-sensitive real-time-help mechanism for use in Multimedia context-sensitive real-time-help mechanism for use in

1994-08-16

1996-10-08

Trammell, James P.

Boots, shoes, and leggings

39520004, 39520009, 39520012, G06F 1727

Patent

active

055638058

ABSTRACT:
A method and apparatus for providing assistance to a user in a distributed data processing system. The distributed data processing system includes a plurality of applications and has a multiple users enrolled therein, wherein a plurality of expert users are present within the multiple users enrolled in the data processing system. Each expert user within has an expertise in a selected area. One of the expert users is selected in response to a request for assistance by a user. The selection of the expert user is based on the context sensitive criteria. Next, a communications channel to the selected expert user is established to provide help to the user.

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Lamberti et al. "Advice-Giving Using Reason: An Intelligent Assistant for Interactive Computing", Aug. 1991.

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