Method and apparatus for evalutating service to a user over the

Electrical computers and digital processing systems: multicomput – Computer network managing – Computer network monitoring

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Details

709202, 709218, 709227, G06F 1338, G06F 1517

Patent

active

060062606

ABSTRACT:
A system and method are disclosed for gathering information relating to a loading time experienced by a user of information over a network. A browser agent is sent to a user machine in response to a user request to access a Web page. The browser agent initiates the sending of a user HTTP GET request and the browser agent is operable to log a first time corresponding to the sending of the user HTTP GET request. The browser agent measures a download time interval that is determined according to the difference between the first time and a second time corresponding to the loading of the web page. The browser agent is operative to cause the user machine to send a modified HTTP GET request, wherein the modified HTTP GET request contains a performance parameter indicative of the measured download time interval. Thus, the download time interval experienced by the user is measured and a parameter indicative of the measured download time interval is sent as part of the modified HTTP GET request.

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