Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Electronic shopping
Reexamination Certificate
2006-08-30
2011-11-15
Levine, Adam (Department: 3625)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Electronic shopping
C705S014100, C705S026640
Reexamination Certificate
active
08060415
ABSTRACT:
In one aspect, the invention provides a method for generating a sales lead for the sale of a CVR system. The method comprises initiating a call in which a human calls an organization and interacts with an interactive voice response (IVR) system that defines an interface to a database for an organization in order to obtain information from the database; generating a first audio file comprising a recording of the interaction; generating a second audio file comprising a recording of an interaction of the caller with a CVR system in order to obtain the same information from the database; presenting the first and second audio files to a decision maker in the organization who has some influence on a decision to purchase the CVR system; tracking when the decision maker accesses the audio files; and initiating contact with the decision maker once access of the audio files is established.
REFERENCES:
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patent: 6724887 (2004-04-01), Eilbacher et al.
patent: 7117158 (2006-10-01), Weldon et al.
patent: 7203305 (2007-04-01), Hajj et al.
Zager, Masha; “Speech Recognition Goes Mainstream,” Oct. 2005, Call Center Magazine, v18 n10, pp. 20-24, 26, 28-30.
Levine Adam
TuVox, Inc.
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