Telephonic communications – Audio message storage – retrieval – or synthesis – Interacting voice message systems
Reexamination Certificate
2008-10-14
2011-10-11
Gauthier, Gerald (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Interacting voice message systems
C370S352000, C370S356000, C379S088040, C379S208010, C379S234000, C379S265020, C434S169000, C455S414100, C455S445000, C455S564000, C704S254000, C725S110000
Reexamination Certificate
active
08036348
ABSTRACT:
A method of presenting instructions to a user sending an incoming communication to a service center includes presenting a menu to the user. The menu includes a plurality of procedure descriptors to the user. The user is presented, according to a selection of one of the procedure descriptors by the user, a sequence of instructions which enable completion of a procedure described by the selected procedure descriptor. The incoming communication is transferred at a position in the sequence of instructions to a representative. The incoming communication is also transferred back to the same position in the sequence of instructions.
REFERENCES:
patent: 4310727 (1982-01-01), Lawser
patent: 4694483 (1987-09-01), Cheung
patent: 4761542 (1988-08-01), Kubo et al.
patent: 4922519 (1990-05-01), Daudelin
patent: 4930077 (1990-05-01), Fan
patent: 4964077 (1990-10-01), Eisen et al.
patent: 5115501 (1992-05-01), Kerr
patent: 5147205 (1992-09-01), Gross et al.
patent: 5181259 (1993-01-01), Rorvig
patent: 5204968 (1993-04-01), Parthasarathi
patent: 5206903 (1993-04-01), Kohler et al.
patent: 5263167 (1993-11-01), Conner, Jr. et al.
patent: 5299260 (1994-03-01), Shaio
patent: 5311422 (1994-05-01), Loftin et al.
patent: 5323452 (1994-06-01), Dickman et al.
patent: 5327529 (1994-07-01), Fults et al.
patent: 5329578 (1994-07-01), Brennan et al.
patent: 5335268 (1994-08-01), Kelly, Jr. et al.
patent: 5335269 (1994-08-01), Steinlicht
patent: 5371673 (1994-12-01), Fan
patent: 5384831 (1995-01-01), Creswell et al.
patent: 5388198 (1995-02-01), Layman et al.
patent: 5420975 (1995-05-01), Blades et al.
patent: 5479488 (1995-12-01), Lennig et al.
patent: 5493608 (1996-02-01), O'Sullivan
patent: 5495567 (1996-02-01), Iizawa et al.
patent: 5500795 (1996-03-01), Powers et al.
patent: 5519772 (1996-05-01), Akman et al.
patent: 5530744 (1996-06-01), Charalambous et al.
patent: 5533107 (1996-07-01), Irwin et al.
patent: 5535321 (1996-07-01), Massaro et al.
patent: 5537470 (1996-07-01), Lee
patent: 5553119 (1996-09-01), McAllister et al.
patent: 5561711 (1996-10-01), Muller
patent: 5566291 (1996-10-01), Boulton et al.
patent: 5586060 (1996-12-01), Kuno et al.
patent: 5586171 (1996-12-01), McAllister et al.
patent: 5586219 (1996-12-01), Yufik
patent: 5594791 (1997-01-01), Szlam et al.
patent: 5600781 (1997-02-01), Root et al.
patent: 5615323 (1997-03-01), Engel et al.
patent: 5633909 (1997-05-01), Fitch
patent: 5657383 (1997-08-01), Gerber et al.
patent: 5659724 (1997-08-01), Borgida et al.
patent: 5666400 (1997-09-01), McAllister et al.
patent: 5668856 (1997-09-01), Nishimatsu et al.
patent: 5671351 (1997-09-01), Wild et al.
patent: 5675707 (1997-10-01), Gorin et al.
patent: 5684870 (1997-11-01), Maloney et al.
patent: 5684872 (1997-11-01), Flockhart et al.
patent: 5706334 (1998-01-01), Balk et al.
patent: 5710884 (1998-01-01), Dedrick
patent: 5727950 (1998-03-01), Cook et al.
patent: 5729600 (1998-03-01), Blaha et al.
patent: 5734709 (1998-03-01), DeWitt et al.
patent: 5740549 (1998-04-01), Reilly et al.
patent: 5757644 (1998-05-01), Jorgensen et al.
patent: 5758257 (1998-05-01), Herz et al.
patent: 5771276 (1998-06-01), Wolf
patent: 5790117 (1998-08-01), Halviatti et al.
patent: 5793368 (1998-08-01), Beer
patent: 5802526 (1998-09-01), Fawcett et al.
patent: 5806060 (1998-09-01), Borgida et al.
patent: 5808908 (1998-09-01), Ghahramani
patent: 5809282 (1998-09-01), Cooper et al.
patent: 5812975 (1998-09-01), Komori et al.
patent: 5819221 (1998-10-01), Kondo et al.
patent: 5821936 (1998-10-01), Shaffer et al.
patent: 5822397 (1998-10-01), Newman
patent: 5822744 (1998-10-01), Kesel
patent: 5825856 (1998-10-01), Porter et al.
patent: 5825869 (1998-10-01), Brooks et al.
patent: 5832428 (1998-11-01), Chow et al.
patent: 5832430 (1998-11-01), Lleida et al.
patent: 5835565 (1998-11-01), Smith et al.
patent: 5848396 (1998-12-01), Gerace
patent: 5864605 (1999-01-01), Keshav
patent: 5864844 (1999-01-01), James et al.
patent: 5870308 (1999-02-01), Dangelo et al.
patent: 5872865 (1999-02-01), Normile et al.
patent: 5873068 (1999-02-01), Beaumont et al.
patent: 5875108 (1999-02-01), Hoffberg et al.
patent: 5884029 (1999-03-01), Brush, II et al.
patent: 5884262 (1999-03-01), Wise et al.
patent: 5899992 (1999-05-01), Iyer et al.
patent: 5903641 (1999-05-01), Tonisson
patent: 5905774 (1999-05-01), Tatchell et al.
patent: 5920477 (1999-07-01), Hoffberg et al.
patent: 5923745 (1999-07-01), Hurd
patent: 5943416 (1999-08-01), Gisby
patent: 5953406 (1999-09-01), LaRue et al.
patent: 5963965 (1999-10-01), Vogel
patent: 5974253 (1999-10-01), Nahaboo et al.
patent: 5991735 (1999-11-01), Gerace
patent: 5999611 (1999-12-01), Tatchell et al.
patent: 5999908 (1999-12-01), Abelow
patent: 6014638 (2000-01-01), Burge et al.
patent: 6016336 (2000-01-01), Hanson
patent: 6026381 (2000-02-01), Barton, III et al.
patent: 6032129 (2000-02-01), Greef et al.
patent: 6035283 (2000-03-01), Rofrano
patent: 6035336 (2000-03-01), Lu et al.
patent: 6038560 (2000-03-01), Wical
patent: 6044355 (2000-03-01), Crockett et al.
patent: 6052693 (2000-04-01), Smith et al.
patent: 6055542 (2000-04-01), Nielsen et al.
patent: 6058163 (2000-05-01), Pattison et al.
patent: 6058179 (2000-05-01), Shaffer et al.
patent: 6058435 (2000-05-01), Sassin et al.
patent: 6061433 (2000-05-01), Polcyn et al.
patent: 6067538 (2000-05-01), Zorba et al.
patent: 6088429 (2000-07-01), Garcia
patent: 6099320 (2000-08-01), Papadopoulos
patent: 6104790 (2000-08-01), Narayanaswami
patent: 6128380 (2000-10-01), Shaffer et al.
patent: 6128624 (2000-10-01), Papierniak et al.
patent: 6134315 (2000-10-01), Galvin
patent: 6134530 (2000-10-01), Bunting et al.
patent: 6148063 (2000-11-01), Brennan et al.
patent: 6157808 (2000-12-01), Hollingsworth
patent: 6160877 (2000-12-01), Tatchell et al.
patent: 6161130 (2000-12-01), Horvitz et al.
patent: 6163607 (2000-12-01), Bogart et al.
patent: 6166732 (2000-12-01), Mitchell et al.
patent: 6170011 (2001-01-01), Macleod Beck et al.
patent: 6173053 (2001-01-01), Bogart et al.
patent: 6173279 (2001-01-01), Levin et al.
patent: 6201948 (2001-03-01), Cook et al.
patent: 6208970 (2001-03-01), Ramanan
patent: 6212502 (2001-04-01), Ball et al.
patent: 6219665 (2001-04-01), Shiomi
patent: 6230197 (2001-05-01), Beck et al.
patent: 6236395 (2001-05-01), Sezan et al.
patent: 6236955 (2001-05-01), Summers
patent: 6236990 (2001-05-01), Geller et al.
patent: 6243375 (2001-06-01), Speicher
patent: 6249579 (2001-06-01), Bushnell
patent: 6263051 (2001-07-01), Saylor et al.
patent: 6263052 (2001-07-01), Cruze
patent: 6269153 (2001-07-01), Carpenter et al.
patent: 6278976 (2001-08-01), Kochian
patent: 6282404 (2001-08-01), Linton
patent: 6289084 (2001-09-01), Bushnell
patent: 6292909 (2001-09-01), Hare
patent: 6295551 (2001-09-01), Roberts et al.
patent: 6296376 (2001-10-01), Kondo et al.
patent: 6308172 (2001-10-01), Agrawal et al.
patent: 6330326 (2001-12-01), Whitt
patent: 6332154 (2001-12-01), Beck et al.
patent: 6336109 (2002-01-01), Howard
patent: 6338050 (2002-01-01), Conklin et al.
patent: 6349290 (2002-02-01), Horowitz et al.
patent: 6349410 (2002-02-01), Lortz
patent: 6353661 (2002-03-01), Bailey, III
patent: 6353825 (2002-03-01), Ponte
patent: 6357017 (2002-03-01), Bereiter et al.
patent: 6366879 (2002-04-01), Coxhead et al.
patent: 6373817 (2002-04-01), Kung et al.
patent: 6374260 (2002-04-01), Hoffert et al.
patent: 6381640 (2002-04-01), Beck et al.
patent: 6389400 (2002-05-01), Bushey et al.
patent: 6389403 (2002-05-01), Dorak, Jr.
patent: 6389538 (2002-05-01), Gruse et al.
patent: 6400807 (2002-06-01), Hewitt et al.
patent: 6405149 (2002-06-01), Tsai et al.
patent: 6405159 (2002-06-01), Bushey et al.
patent: 6405170 (2002-06-01), Phillips et al.
patent: 6411687 (2002-06-01), Bohacek et al.
patent: 6418216 (2002-07-01), Harrison et al.
patent: 6434714 (2002-08-01), Lewis et al.
patent: 6448980 (2002-09-01), Kumar et al.
patent: 6456619 (2002-09-01), Sassin et al.
patent: 6456699 (2002-09-01), Burg et al.
patent: 6459912 (2002-10-01), Moeller et al.
patent: 6483523 (2002-11-01), Feng
patent: 6487277 (2002-11-01), Beyda et al.
patent: 6510411 (2003-01-01), Norton
Bushey Robert R.
Kortum Philip Ted
AT&T Labs, Inc.
Gauthier Gerald
Greenblum & Bernstein P.L.C.
LandOfFree
Sequential presentation of long instructions in an... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Sequential presentation of long instructions in an..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Sequential presentation of long instructions in an... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-4288408