Information security – Access control or authentication – Network
Reexamination Certificate
2007-11-20
2011-12-13
Chen, Shin-Hon (Department: 2431)
Information security
Access control or authentication
Network
C726S006000, C726S012000, C726S028000, C713S150000, C713S153000, C713S182000, C713S183000
Reexamination Certificate
active
08079066
ABSTRACT:
A method, a computer readable medium and a system of multi-domain login and messaging are provided. The method for multi-domain login comprises inputting a local password by an agent, accessing a password vault with the local password, and retrieving at least one hidden password from the password vault, and logging the agent into at least one agent application using the at least one hidden password. The method for multi-domain messaging comprises retrieving information of an agent from a database, retrieving at least one skill group to which the agent belongs from the information, retrieving a message linked to the at least one skill group, and sending the message to the agent.
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Cordell Jeffrey William
Fecci Michael S.
Larson Larry Trent
Morris Raymond Onslow
Pierson Kevin Peter
Chen Shin-Hon
West Corporation
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