Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Electronic shopping
Reexamination Certificate
2006-03-24
2010-06-01
Gart, Matthew S (Department: 3687)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Electronic shopping
C455S424000, C455S418000, C455S422100, C455S406000, C455S414100, C719S315000, C709S205000, C709S227000
Reexamination Certificate
active
07729948
ABSTRACT:
Upon a client encountering an error while operating a self-service application for changing services in a wireless device, the client can queue themselves to speak with a customer care center representative. Data collected from the client through the self-service application is transferred to a customer care system to provide the customer care representative with application state information including which step in the application the customer requires assistance with. Upon the customer care representative successfully assisting the customer the wireless device continues on to the next step in the self-service application. When all of the steps in the self-service application are complete or upon completion of each step, the data collected is transferred to the customer care system and used to update the necessary systems to implement the change in service.
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Biere Devon L.
Gailloux Michael A.
Katzer Robin D.
Sharma Sanjay K.
Urbanek Robert E.
Gart Matthew S
Goyea Olusegun
Sprint Communications Company L.P.
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