Automated sales support system

Details Automated sales support system Automated sales support system

2009-03-05

2010-10-12

Airapetian, Mila (Department: 3625)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Electronic shopping

Reexamination Certificate

active

07813969

ABSTRACT:
A system and method for notifying salespersons of customer communications including a target item is provided. Individual customers are mapped to one or more salespersons. Target items of interest to a salesperson are defined and a salesperson is associated with a customer. For each salesperson, on-line communication channels are monitored for the occurrence of a communications involving a customer associated with the salesperson and including a target item defined by the salesperson. When such an occurrence happens, a notification is directed to the salesperson. Salesperson access to the system and customer access to the on-line communication channels requires authorization.

REFERENCES:
patent: 2002/0007276 (2002-01-01), Rosenblatt et al.
patent: 2003/0095642 (2003-05-01), Cloutier et al.
patent: 2004/0039639 (2004-02-01), Walker et al.
patent: 2005/0097000 (2005-05-01), Freishtat et al.
M2 Presswire. Coventry: Oct. 25, 2000. pg. 1 http://proquest.umi.com/pqdweb?did=62888763&sid=1&Fmt=3&clientld=19649&RQT=309&VName=PQD.

Affiliated with

Also associated with

Rating

Automated sales support system does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Automated sales support system, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Automated sales support system will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4200056