Telephonic communications – With usage measurement – Call traffic recording by computer or control processor
Reexamination Certificate
2005-04-25
2010-02-16
Tieu, Binh K (Department: 2614)
Telephonic communications
With usage measurement
Call traffic recording by computer or control processor
C379S001010, C379S009010, C379S015030, C379S121060, C379S201040
Reexamination Certificate
active
07664240
ABSTRACT:
Telecommunications customers must frequently utilize the facilities of many different telecommunications service providers in order to transmit data from one location to another. When a telecommunications customer encounters a network problem, that customer usually must navigate a complicated web of service providers and equipment owners in order to receive meaningful technical assistance from a human technician. The present invention is designed and intended to facilitate human interactions for technical support and administrative tasks by associating customer, contract, circuit, equipment, key personnel, billing, and telco information in a database for efficient data presentation and information retrieval. Resolution of the logistical problem of tracking circuit information is achieved by organizing the information and displaying important data concurrently. Toward that end, the system modules comprising the invention share all of the circuit inventory data available, and graphical user interfaces for each module display relevant information together. Examples of features in the present invention include: simultaneous display of circuit and contact information for key personnel, a reminder function for tracking changes in important service characteristics, and customer-specific formatting for billing.
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Gleason Michael F.
Kuhn Robert C.
Dickstein & Shapiro LLP
Tieu Binh K
TSR, Inc.
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