Hybrid database architecture for both maintaining and...

Details Hybrid database architecture for both maintaining and... Hybrid database architecture for both maintaining and...

2005-10-03

2010-10-26

Shah, Kamini S (Department: 2128)

Data processing: structural design, modeling, simulation, and em

Simulating nonelectrical device or system

C379S265060, C705S002000, C705S014270, C717S134000, C717S135000

Reexamination Certificate

active

07822587

ABSTRACT:
A database schema architecture and operators therefor is disclosed for storing data providing information about membership of items in one or more groups, wherein when such a group is a simulated group, access to group item data related to activities of the group items prior to creation of the simulated group is provided. When such a group is an actual group, access to group item data related to activities of the group items prior to creation of the group is constrained such that group entities have database Type 2 behavior. The architecture provides a common schema for both actual and simulated groups. The architecture provides the ability to create simulated or hypothesized groups of agents in a contact center, wherein the groups can be evaluated using agents' past performance. Such groups are represented by the same schemas as actual groups, and the data entities for the actual groups exhibit Type 2 database behavior.

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