Communication-prompted user assistance

Details Communication-prompted user assistance Communication-prompted user assistance

2006-06-30

2009-06-16

Starks, Jr., Wilbert L (Department: 2129)

Data processing: artificial intelligence

Knowledge processing system

C706S047000

Reexamination Certificate

active

07548895

ABSTRACT:
Communications are monitored for user intentions related to user tasks such as meeting scheduling and the like308. When an intention (e.g. mention of a meeting) is determined from the communications, candidate task actions (e.g., scheduling meeting) are initiated and/or stored310. At an appropriate event trigger (e.g. completion of communications), a user can be prompted with a list of candidate task actions and can select which actions to perform312. Action profiles320can also be incorporated to allow customization of how task actions are completed. These profiles can be called at the time of task action execution to guide the action fulfillment. The profiles can be user and/or system generated and/or provided by third parties and the like. The task actions are typically performed utilizing task related applications to fully execute the task action so that additional user input is not required.

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