System and method for establishing internet communications links

Details System and method for establishing internet communications links System and method for establishing internet communications links

1996-10-24

1999-05-25

Vu, Huy D.

Multiplex communications

Pathfinding or routing

Combined circuit switching and packet switching

379309, H04L 1264

Patent

active

059075473

ABSTRACT:
A technique is provided for establishing data communications links and associated telephone calls between customers and customer service representatives. Customers access the Internet from clients. A merchant provides an on-line catalog using a Web server. When the customer requests that a customer service representative contact the customer, linking information is provided to the client. When one of the customer service representatives is available, the server sends a notification packet to the client to notify the customer and to provide the customer with an opportunity to decide whether or not to continue. If the customer decides to continue, an Internet communications link and telephone call are established between the customer and the customer service representative based on the linking information.

REFERENCES:
patent: 4984155 (1991-01-01), Geier et al.
patent: 5504933 (1996-04-01), Saito
patent: 5583922 (1996-12-01), Davis et al.
patent: 5602846 (1997-02-01), Holmquist et al.
patent: 5727048 (1998-03-01), Hiroshima et al.

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