Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Electronic shopping
Reexamination Certificate
2008-05-20
2008-12-02
Smith, Jeffrey A. (Department: 3625)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Electronic shopping
Reexamination Certificate
active
07461015
ABSTRACT:
A system and method for notifying salespersons of customer communications including a target item is provided. Individual customers are mapped to one or more salespersons. Target items of interest to a salesperson are defined and a salesperson is associated with a customer. For each salesperson, on-line communication channels are monitored for the occurrence of a communications involving a customer associated with the salesperson and including a target item defined by the salesperson. When such an occurrence happens, a notification is directed to the salesperson. Salesperson access to the system and customer access to the on-line communication channels requires authorization.
REFERENCES:
patent: 2003/0095642 (2003-05-01), Cloutier et al.
patent: 2004/0039639 (2004-02-01), Walker et al.
patent: 2005/0097000 (2005-05-01), Freishtat et al.
Brithish Gas Corp, Mr Presswire. Coventry: Oct. 25, 2000, p. 1 http://proquest.umi.com/pqdweb?index=0&did=62888763&/srchMode=1&sid=4&/Fmt=3&Vinst=PROD&/VType=PQD&RQT=309&VName=PQD&TS=1195690965&clientid=19649.
Airapetian Mila
AT&T Corp.
Smith Jeffrey A.
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