Data processing: database and file management or data structures – Database design – Data structure types
Patent
1997-11-03
1998-08-11
Black, Thomas G.
Data processing: database and file management or data structures
Database design
Data structure types
707 3, 707 7, 707529, 704 7, G06F 1730
Patent
active
057942374
ABSTRACT:
Objects or files are created containing problem source identification information. The database of problem source identification methods is provided to the user through a computer user interface with statistical ranking according to the problem symptom provided by the user. The user provides to the system relevance feedback for the particular problem source identification method, appending the symptom to the method, marking the method for review update and/or deletion. A simple method is provided for searching the solution database once the cause has been identified. Problem source identification methods of the most use and/or most common frequency of occurrence are ranked accordingly, obviating the problem of creating and maintaining cases associated with case-based systems. In addition to the database of problem source identification (PSI) methods for a particular problem domain and a database of solutions to problems in such domains, a search engine order search hits based on statistical ranking. Each PSI method contains hyperlinks into the solution database to create a network of methods and solutions.
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Black Thomas G.
Carwell Robert M.
Homere Jean R.
International Business Machines - Corporation
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