Method for designing an automated speech recognition (ASR)...

Details Method for designing an automated speech recognition (ASR)... Method for designing an automated speech recognition (ASR)...

2004-05-24

2008-12-02

Gauthier, Gerald (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice activation or recognition

C379S088010, C379S088140, C379S265020, C704S270000, C704S275000

Reexamination Certificate

active

07460650

ABSTRACT:
A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.

REFERENCES:
patent: 6480599 (2002-11-01), Ainslie et al.
patent: 2002/0032564 (2002-03-01), Ehsani et al.
patent: 2003/0204404 (2003-10-01), Welcon et al.

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