System and method for providing computer support tools

Details System and method for providing computer support tools System and method for providing computer support tools

2003-11-26

2008-12-09

Alam, Hosain T (Department: 2166)

Data processing: database and file management or data structures

Database design

Data structure types

C715S705000, C717S168000

Reexamination Certificate

active

07464102

ABSTRACT:
A system and method for delivering support tools to a computer user's machine, without requiring the user to directly download, install and/or execute the tools. A user in need of support contacts support and in response receives a URL corresponding to a manifest, which is a data file identifying support tools that a user's machine is to run to collect data for analysis. Via HTTP, a control mechanism on the user's machine interprets the manifest, automatically handling downloading and installation of any needed tool, and executes the tools on the machine with appropriate parameters that are present in the manifest. Data is collected, packaged and returned to a support entity, where it is analyzed such that a support solution may be returned to the user. The system and method provide efficient and consistent support to computer users, helping both support personnel while giving computer users a very straightforward support experience.

REFERENCES:
patent: 5781735 (1998-07-01), Southard
patent: 5974454 (1999-10-01), Apfel et al.
patent: 6205579 (2001-03-01), Southgate
patent: 6256773 (2001-07-01), Bowman-Amuah
patent: 6341373 (2002-01-01), Shaw
patent: 6353926 (2002-03-01), Parthesarathy et al.
patent: 6675382 (2004-01-01), Foster
patent: 6883168 (2005-04-01), James et al.
patent: 6986133 (2006-01-01), O'Brien et al.
patent: 2002/0026634 (2002-02-01), Shaw
patent: 2003/0121024 (2003-06-01), Hill et al.
patent: 2004/0060035 (2004-03-01), Ustaris
patent: 2004/0230971 (2004-11-01), Rachman et al.
patent: 2005/0010311 (2005-01-01), Barbazette et al.

Affiliated with

Also associated with

Rating

System and method for providing computer support tools does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with System and method for providing computer support tools, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for providing computer support tools will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4023375