Automated sales support method

Details Automated sales support method Automated sales support method

2005-09-30

2008-05-20

Smith, Jeffrey A. (Department: 3625)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Electronic shopping

C705S027200

Reexamination Certificate

active

07376595

ABSTRACT:
A system and method for notifying salespersons of customer communications including a target item is provided. Individual customers are mapped to one or more salespersons. Target items of interest to a salesperson are defined and a salesperson is associated with a customer. For each salesperson, on-line communication channels are monitored for the occurrence of a communications involving a customer associated with the salesperson and including a target item defined by the salesperson. When such an occurrence happens, a notification is directed to the salesperson. Salesperson access to the system and customer access to the on-line communication channels requires authorization.

REFERENCES:
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patent: 2003/0095642 (2003-05-01), Cloutier et al.
patent: 2004/0039639 (2004-02-01), Walker et al.
patent: 2005/0097000 (2005-05-01), Freishtat et al.
Brithish GAS Corp, Mr Presswire. Coventry: Oct. 25, 2000, p. 1□□http://proquest.umi.com/pqdweb?index=0&did=62888763&SrchMode=1&sid=4&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1195690965&clientId=19649.

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