System and method for processing customer returns

Details System and method for processing customer returns System and method for processing customer returns

Filed on

2004-12-21

Date issued

2008-09-30

Examiner

Caputo, Lisa M (Department: 2876)

Patent Class

Registers

SubClass

Systems controlled by data bearing records

SubSubClass

Mechanized store

Other Related Categories

C235S385000

Type

Reexamination Certificate

Status

active

Patent number

07428988

Description

ABSTRACT:
A method and apparatus for processing retail store customer returns which reduces the time required for a store employee to process a return and provides safeguards to prevent stolen merchandise from being returned. The system also provides a mechanism which prevents the retail customer's credit card information from being stolen by an unscrupulous person who obtains the purchase receipt. In one embodiment, when a retail customer makes a purchase, information concerning the purchase is stored at a unique location in a database. When a purchased item is returned, a new purchase receipt is generated including all items originally purchased except those returned. The original purchase receipt is then destroyed or otherwise rendered unusable, preventing its reuse to return stolen merchandise.

REFERENCES:
patent: 6085172 (2000-07-01), Junger
patent: 6970826 (2005-11-01), Christensen et al.
patent: 2002/0184106 (2002-12-01), Christensen et al.
U.S. Appl. No. 09/874,195.

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