Methods and systems for determining a telecommunications...

Details Methods and systems for determining a telecommunications... Methods and systems for determining a telecommunications...

2007-11-06

2007-11-06

Jeanglaude, Gertrude A. (Department: 3661)

Data processing: vehicles, navigation, and relative location

Navigation

Employing position determining equipment

C701S207000, C701S208000

Reexamination Certificate

active

11637659

ABSTRACT:
Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.

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