Automated passcode recovery in an interactive voice response...

Details Automated passcode recovery in an interactive voice response... Automated passcode recovery in an interactive voice response...

2007-11-06

2007-11-06

Gauthier, Gerald (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Interacting voice message systems

C370S353000, C704S206000, C713S176000

Reexamination Certificate

active

10102986

ABSTRACT:
The preferred embodiments of the present invention include providing automated passcode recovery in an interactive voice response system by providing to a caller an automated passcode recovery question and processing a caller answer to the automated passcode recovery question to authenticate the caller.

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Toshiba; Strategy ES Enterprise Server, Release 2; Mar. 2000; 1-78.

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