Method and system for improved monitoring, measurement and...

Details Method and system for improved monitoring, measurement and... Method and system for improved monitoring, measurement and...

2007-05-15

2007-05-15

Anderson, Matthew (Department: 2618)

Telecommunications

Radiotelephone system

Zoned or cellular telephone system

C455S423000, C455S424000, C455S418000, C455S419000, C455S420000, C455S067110, C455S067140

Reexamination Certificate

active

11371399

ABSTRACT:
In a method and system, one or more communication devices within a communication network are provided with a dynamically and remotely configurable probe element, implemented at least partially in software and controllable by the network operator via one or more communication links, capable of monitoring, measuring and capturing user interaction data flowing from voice and/or data transactions occurring in the network. User interaction data reflects a user's experience on the network and thus provides valuable raw data usable by the network operator for improving network quality from the user's perspective, especially when received from a statistically significant number of network user devices. Collected user interaction data can include network engineering metric data and/or user profile data.

REFERENCES:
patent: 6088588 (2000-07-01), Osborne
patent: 6434364 (2002-08-01), O'Riordain
patent: 7043237 (2006-05-01), Snyder et al.
patent: 2001/0049263 (2001-12-01), Zhang

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