Method and apparatus for tracking usage of online help systems

Details Method and apparatus for tracking usage of online help systems Method and apparatus for tracking usage of online help systems

2007-03-20

2007-03-20

Hailu, Tadesse (Department: 2173)

Data processing: presentation processing of document, operator i

Operator interface

Help presentation

C715S712000, C715S707000, C715S745000

Reexamination Certificate

active

09928601

ABSTRACT:
One or more embodiments of the invention provide a method, apparatus, and article of manufacture for presenting a help source. A help system is maintained that comprises a single set of one or more help source files. A request is received by the help system to present one or more of the help source files (or information from within one or more of the help source files). A help history file is obtained in response to the request, wherein the help history file stores information relating to a usage of the help system. A customized presentation of the help source file is then displayed based on the information stored in the help history file.

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