Data processing: artificial intelligence – Plural processing systems
Reexamination Certificate
2006-10-17
2006-10-17
Vincent, David (Department: 2129)
Data processing: artificial intelligence
Plural processing systems
C706S012000, C706S014000, C706S019000, C706S045000, C714S002000, C714S038110, C714S039000, C714S048000, C714S049000, C714S100000
Reexamination Certificate
active
07124119
ABSTRACT:
A method, apparatus and article of manufacture for problem identification and resolution using intelligent agents. In at least one embodiment, an agent is a software element configured to detect a situation (e.g., problem or problems) and take steps to preserve a context in which the situation occurs. The agent may also be configured to identify one or more courses of action (e.g., solutions) to be taken in response to the situation. In one embodiment, a user trains an agent to take a particular action upon detecting a particular problem. The training may be initiated after accessing a log containing details about the problem context and recommended courses of action.
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Bigus Joseph P.
Dunbar Anthony M.
Hintermeister Gregory R.
Patterson & Sheridan LLP
Vincent David
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