Systems and methods for providing off-line backup of a...

Details Systems and methods for providing off-line backup of a... Systems and methods for providing off-line backup of a...

2006-05-23

2006-05-23

Caldwell, Andrew (Department: 2142)

Electrical computers and digital processing systems: multicomput

Network computer configuring

C709S223000, C709S246000, C713S001000, C713S002000

Reexamination Certificate

active

07051088

ABSTRACT:
Systems and methods for providing support services to users of programmable devices are provided. One of many possible methods for providing support services for a plurality of programmable devices associated with a plurality of users involves the steps of: receiving user-specific data associated with one of the programmable devices and the corresponding user; storing the user-specific data associated with the programmable device and the corresponding user; receiving notification that a replacement programmable device for the programmable device is needed by the user; and configuring the replacement programmable device based on the user-specific data associated with the programmable device and the corresponding user. The method may further involve the steps of: providing the replacement programmable device to the user; receiving the programmable device; repairing the programmable device; providing the repaired programmable device to the user; receiving the replacement programmable device from the user; and receiving payment for providing the support services to the user.

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