Virtual Technician for providing technical support for...

Details Virtual Technician for providing technical support for... Virtual Technician for providing technical support for...

2006-05-16

2006-05-16

Tieu, Binh K. (Department: 2643)

Telecommunications

Radiotelephone system

Zoned or cellular telephone system

C455S411000, C455S418000, C455S419000, C455S550100

Reexamination Certificate

active

07047004

ABSTRACT:
The present invention relates to a virtual technician adapted to run on different platforms and to provide programming instructions and trouble shooting tips to users. The virtual technician can run on a computer or a radiotelephone. It allows a user to learn how to program or to trouble shoot a radiotelephone without going through a technical manual. The virtual technician prompts the user to select the task and displays the information on a user interface screen. The virtual technician may also assist the user to program a radiotelephone.

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