Method and means for evaluating customer service performance

Details Method and means for evaluating customer service performance Method and means for evaluating customer service performance

2005-11-29

2005-11-29

Reagan, James A. (Department: 3621)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Discount or incentive

C705S002000, C705S002000, C705S014270, C705S001100, C186S035000, C186S036000, C186S037000, C186S052000, C186S053000, C186S059000

Reexamination Certificate

active

06970831

ABSTRACT:
A method for evaluating customer service performance is implemented by a computer software application. Customers are presented with transaction specific questions to evaluate particular employees. A customer's response to a survey question is stored on a computer. Different performance indicators are calculated for the employee based on the responses to the customer surveys. The employee is evaluated based on these performance indicators.

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