Telephone appointment processing system

Details Telephone appointment processing system Telephone appointment processing system

2005-11-01

2005-11-01

Tieu, Benny Q. (Department: 2642)

Telephonic communications

Special services

Reserved call

C379S265040, C379S266070

Reexamination Certificate

active

06961418

ABSTRACT:
Appointments for a professional are captured and placed on an “electronic” waiting list (e.g., database of scheduled appointments) in an appointment system. When available, the professional (e.g., a physician) communicates with the appointment system and announces his availability. The appointment system begins contacting individuals (e.g., patients) on the waiting list (e.g., in an order specified by the professional), and then bridges the physician and patient for the appointment. The communications are preferably telephone calls, but may be telephone, electronic chats, e-mail, pages, etc. The appointment system includes a billing interface that charges the patient/patients insurance for the appointment. The Appointments themselves may be scheduled, for example, via a touch tone phone response system, a web interface, or other communication devices, etc.

REFERENCES:
patent: 5815566 (1998-09-01), Ramot et al.
patent: 5848132 (1998-12-01), Morley et al.
patent: 5909487 (1999-06-01), Mainker
patent: 5982863 (1999-11-01), Smiley et al.
patent: 6430281 (2002-08-01), Morley et al.
patent: 2003/0063732 (2003-04-01), Mcknight et al.
patent: 2003/0135397 (2003-07-01), Halow et al.
patent: 2003/0206619 (2003-11-01), Curbow et al.

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