Electrical computers and digital processing systems: multicomput – Computer network managing
Reexamination Certificate
2005-12-13
2005-12-13
Barot, Bharat (Department: 2155)
Electrical computers and digital processing systems: multicomput
Computer network managing
C709S205000, C709S224000, C709S253000, C715S705000, C715S714000
Reexamination Certificate
active
06976067
ABSTRACT:
A method, apparatus, and computer instructions for providing real-time user support. Monitoring is performed for a user input selecting a particular option on a desktop in the data processing system. In response to detecting the user input, a request is generated for real-time user support, wherein the request includes entitlement information used to determine a type of support to be provided. The request is sent to initiate a communication link for real-time user support.
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Gusler Carl Phillip
Hamilton, II Rick Allen
Barot Bharat
Mims Jr. David A.
Yee Duke W.
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