Telephonic communications – Audio message storage – retrieval – or synthesis
Reexamination Certificate
2005-01-11
2005-01-11
Weaver, Scott L. (Department: 2645)
Telephonic communications
Audio message storage, retrieval, or synthesis
C379S010030
Reexamination Certificate
active
06842504
ABSTRACT:
A method and system for automating the analysis of performance data includes an analysis system automatically analyzing a plurality of performance data sets, a task engine, and a score engine. The task engine allows for the matching of each performance data set with an assigned task for each performance data set and the retrieval of a correct key sequence for each performance data set. The score engine compares the correct key sequence with a recorded key sequence of the performance data set to determine if the assigned task is successfully accomplished. The score engine further calculates one or more response times for each performance data set. The automated analysis of performance data allows for a cost savings, more efficient use of time, and more reliable and consistent performance data analysis results.
REFERENCES:
patent: 4930077 (1990-05-01), Fan
patent: 5371673 (1994-12-01), Fan
patent: 5633909 (1997-05-01), Fitch
patent: 5671351 (1997-09-01), Wild et al.
patent: 5822397 (1998-10-01), Newman
patent: 5835565 (1998-11-01), Smith et al.
patent: 5873068 (1999-02-01), Beaumont et al.
patent: 5905774 (1999-05-01), Tatchell et al.
patent: 5963965 (1999-10-01), Vogel
patent: 5999611 (1999-12-01), Tatchell et al.
patent: 6032129 (2000-02-01), Greef et al.
patent: 6035283 (2000-03-01), Rofrano
patent: 6038560 (2000-03-01), Wical
patent: 6058435 (2000-05-01), Sassin et al.
patent: 6160877 (2000-12-01), Tatchell et al.
patent: 6230197 (2001-05-01), Beck et al.
patent: 6243375 (2001-06-01), Speicher
patent: 6249579 (2001-06-01), Bushnell
patent: 6289084 (2001-09-01), Bushnell
patent: 6292909 (2001-09-01), Hare
patent: 6308172 (2001-10-01), Agrawal et al.
patent: 6349290 (2002-02-01), Horowitz et al.
patent: 6357017 (2002-03-01), Bereiter et al.
patent: 6366879 (2002-04-01), Coxhead et al.
patent: 6374260 (2002-04-01), Hoffert et al.
patent: 6400807 (2002-06-01), Hewitt et al.
patent: 6405149 (2002-06-01), Tsai et al.
patent: 6405170 (2002-06-01), Phillips et al.
patent: 6516051 (2003-02-01), Sanders
patent: 6598022 (2003-07-01), Yuschik
U.S. patent application Publication No. US 2001/0011211 dated Aug. 2, 2001 for U.S. patent application Ser. No. 09/089,403 filed Jun. 3, 1998 by Robert R. Bushey et al. and entitled “A Method For Categorizing, Describing, and Modeling Types of System Users.” Assignee—SBC Technology Resources, Inc.
U.S. patent application Publication No. US 2001/0014863 dated Aug. 16, 2001 for U.S. patent application Ser. No. 09/748,729 filed Dec. 26, 2000 by Lawrence E. Williams, III and entitled “Method and System For Providing Life Management and Enhancement Applications and Services For Telematics and Other Electronic Medium.”.
U.S. patent application Publication No. US 2002/0055868 dated May 9, 2002 for U.S. patent application Ser. No. 09/862,637 filed May 22, 2001 by Angela G. Dusevic et al. and entitled “System and Method For Providing a Task-Centric Online Environment.”.
U.S. patent application Ser. No. 10/188,152 filed Jul. 2, 2002 by Scott H. Mills et al. and entitled “Method and System for Automated Categorization of Statements”.
U.S. patent application Ser. No. 10/230,708 filed Aug. 29, 2002 by Benjamin A. Knott et al. and entitled “Method, System and Apparatus for Providing an Adaptive Persona in Speech-Based Interactive Voice Response Systems”.
U.S. Continuation-in-Part patent application Ser. No. 10/217,873 filed Aug. 13, 2002 by Bushey et al. and entitled “Method for Automating the Creation of Customer-Centric Interfaces”.
U.S. patent application Publication No. US 2002/0073360 dated Jun. 13, 2002 for U.S. patent application Ser. No. 09/244,895 filed Feb. 4, 1999 by Bradley Lewis et al. and entitled “Method, Systems, and Articles of Manufacture For Analyzing Performance of Application Programs.”.
Bushey Robert R.
Joseph Kurt M.
Knott Benjamin A.
Martin John M.
Mills Scott H.
Baker & Botts L.L.P.
SBC Properties L.P.
Weaver Scott L.
LandOfFree
System and method for the automated analysis of performance... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with System and method for the automated analysis of performance..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for the automated analysis of performance... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3394940