Churn amelioration system and method therefor

Details Churn amelioration system and method therefor Churn amelioration system and method therefor

1996-01-11

1998-10-13

Kuntz, Curtis A.

Telephonic communications

With usage measurement

379 34, 379112, 379201, 379265, H04M 1500

Patent

active

058224106

ABSTRACT:
A churn amelioration system (20) supports data feeds from mobile switching centers (32), billing systems (34), and customer service systems (36). The system (20) maintains an extensive database (42) of customer/unit data and of rules which indicate how to interpret the data. A churn history process (68) establishes rules for predicting the likelihood of churn. An administration process (86) establishes action-related and offer-related rules and assigns identified customer/units to selected organization representative user (ORU) in-boxes so that the identified customers may be proactively contacted by the ORUs. The ORUs interactively operate a churn amelioration process (126). The churn amelioration process (126) proactively or reactively identifies a specific customer/unit (128), then calculates churn vulnerability (140) and customer worth (150). The system (20) prompts ORUs with pre-approved potential offers (192) which may be extended to customers. These offers are configured in response to customer worth. The system (20) prompts ORUs with pre-approved potential actions (218) which may be extended to customers. These actions are configured in response to specified potential customer problems.

REFERENCES:
patent: 4734564 (1988-03-01), Boston et al.
patent: 5491742 (1996-02-01), Harper et al.
patent: 5594791 (1997-01-01), Szlam et al.
patent: 5615408 (1997-03-01), Johnson et al.
patent: 5644619 (1997-07-01), Farris et al.

Affiliated with

Also associated with

Rating

Churn amelioration system and method therefor does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Churn amelioration system and method therefor, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Churn amelioration system and method therefor will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-321654