Method for automatic call-transfer using a softphone

Details Method for automatic call-transfer using a softphone Method for automatic call-transfer using a softphone

2008-05-27

2008-05-27

Nguyen, Quynh H. (Department: 2614)

Telephonic communications

Special services

Call diversion

C379S211020, C379S219000

Reexamination Certificate

active

07379545

ABSTRACT:
A system for automatic call-transfer using a softphone, which applies the functions of a hardware telephone on a personal computer, is achieved by integrating a softphone system, a computer-telephony integration system, and a private branch exchange. This system is performed mainly in a manner of automatically fast swapping the first line and the second line of a call, when a call is transferred to an interactive voice system, for example, and this system can successfully compensate the fault that a holding noise emerges from the current telephone exchange device. When a call center operator talks with the customer, if the line needs to be transferred to a interactive voice response system but the interactive voice response system cannot pick up the line timely, this system can be used to transfer a call to avoid the customer listening the holding voice or rings of the private branch exchange.

REFERENCES:
patent: 6834102 (2004-12-01), Sawada et al.
patent: 6987756 (2006-01-01), Ravindranath et al.
patent: 2005/0094621 (2005-05-01), Acharya et al.

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