Subscription-based priority interactive help services on the...

Details Subscription-based priority interactive help services on the... Subscription-based priority interactive help services on the...

2008-07-22

2008-07-22

Duong, Oanh (Department: 2155)

Electrical computers and digital processing systems: multicomput

Computer-to-computer data addressing

C709S203000, C709S219000, C455S404100, C701S003000

Reexamination Certificate

active

07404009

ABSTRACT:
The present invention includes a method and apparatus for providing an e-help service over a network. The e-help service provides one or more action sequences, i.e., recommended courses of action, for specialized circumstances over a network, such as an Internet Protocol network. Subscribers subscribe to specific application areas, such as one or more application areas related to a subscriber's industry. The e-help service provider maintains information pertaining to application areas in one or more databases. When a user activates the e-help service, information corresponding to the present conditions of the user's circumstance is transmitted to the e-help service provider. The e-help service provider identifies one or more action sequences based upon a statistical analysis of the information received from the user and information stored in a database corresponding to the application area of the user. The action sequences having a high probability of success are transmitted to the user and provide one or more recommended courses of action.

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