Interface system and method of building rules and...

Details Interface system and method of building rules and... Interface system and method of building rules and...

2008-01-29

2008-01-29

Bashmore, William (Department: 2176)

Data processing: presentation processing of document, operator i

Presentation processing of document

Layout

C715S252000, C715S252000, C705S002000

Reexamination Certificate

active

07325190

ABSTRACT:
The present invention is an interface system for interactively building rules and constraints. The interface system comprises of an output display configured to show a user a partial complete rule with a current rule fragment, such rule fragment comprising a blank space. The user can fill in the blank space by either choosing from a list or by typing in text in the blank space. After the blank space is filled, a completed rule is generated. The interface system then assigns this rule to one or more person in a resource scheduling system. The present invention can be used for agent scheduling in a call center environment.

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