Education and demonstration – Business or economics
Reexamination Certificate
2011-04-12
2011-04-12
Thai, Xuan M (Department: 3715)
Education and demonstration
Business or economics
C434S118000, C434S219000, C705S026640, C705S027200, C705S029000
Reexamination Certificate
active
07922493
ABSTRACT:
Disclosed herein are integrated training and sales methods and systems for training sales representatives in making an online sales call to customers and for conducting the online sales call. The system includes a Web co-browsing tool, a voice channel between the customer and the sales representatives and a training and sales Web site that is simultaneously accessible, viewable and controllable by both the customer and the sales representative through the Web co-browsing tool. The training and sales Web site is structured so as to guide the sales representative and the customer through each step of the online sales call. The system may further include scripted talking points visible only to the sales representative, the scripted talking points prompting the sales representative to communicate information to the customer as the sales representative and the customer navigate through the training and sales Web site.
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Oracle Corporation, “Oracle Sales and Marketing Connected Client User's Guide”, Release 11, Mar. 1998.
Gennaro Norman
Kowtko John
Moran Paul
Gebremichael Bruk A
Kilpatrick Townsend & Stockton LLP
Oracle International Corporation
Thai Xuan M
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