Data processing: database and file management or data structures – Database and file access – Search engines
Reexamination Certificate
2011-08-23
2011-08-23
Lu, Kuen S (Department: 2156)
Data processing: database and file management or data structures
Database and file access
Search engines
Reexamination Certificate
active
08005814
ABSTRACT:
The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through a telephone call with a customer. Scripts are characterized by going on to particular subsequent questions as a function of the customer's answer to a previous question.
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Coker John L.
Malden Matthew S.
Nix Kevin R.
Kilpatrick Townsend & Stockton LLP
Lu Kuen S
Siebel Systems Inc.
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