Telephonic communications – Special services – Service profile
Reexamination Certificate
2011-08-23
2011-08-23
Tsang, Fan (Department: 2614)
Telephonic communications
Special services
Service profile
C379S088180
Reexamination Certificate
active
08005202
ABSTRACT:
A method, system and computer program for automatically generating call flow statistics in a voice application. Embodiments of the present invention address deficiencies of the art in respect to call flow statistics generation systems and provide a novel and non-obvious method, system and computer program product for automatically generating a call flow statistics-generating application and presenting updated statistics on a call flow representation. Various statistics collection points are identified on the visual representation. Upon running of the voice application, call flow statistics are gathered and presented for each statistics collection point. Call identifiers corresponding to each call path can be selected and call paths corresponding to the selected call identifier may be highlighted and their call statistics displayed.
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Agapi Ciprian
Lewis James R.
Mirt Michael H.
Carey, Rodriguez, Greenberg & Paul
Greenberg, Esq. Steven M.
International Business Machines - Corporation
Mohammed Assad
Tsang Fan
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