Automated sales support method

Details Automated sales support method Automated sales support method

2011-05-31

2011-05-31

Fadok, Mark (Department: 3625)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Electronic shopping

C705S027200, C379S265080, C379S266070

Reexamination Certificate

active

07953643

ABSTRACT:
A system and method for notifying salespersons of customer communications including a target item is provided. Individual customers are mapped to one or more salespersons. Target items of interest to a salesperson are defined and a salesperson is associated with a customer. For each salesperson, on-line communication channels are monitored for the occurrence of a communications involving a customer associated with the salesperson and including a target item defined by the salesperson. When such an occurrence happens, a notification is directed to the salesperson. Salesperson access to the system and customer access to the on-line communication channels requires authorization.

REFERENCES:
patent: 6323894 (2001-11-01), Katz
SalesLogic: New SalesLogic2000 provides integrated eCRM Suite to deliver E-Business Now for mid-market companies, PR Newswire, Feb. 16, 2000.

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