Operations monitoring system

Details Operations monitoring system Operations monitoring system

1990-08-07

1992-03-31

Schreyer, Stafford D.

Telephonic communications

Diagnostic testing, malfunction indication, or electrical...

Testing of subscriber loop or terminal

379112, 379136, H04M 322, H04M 1510

Patent

active

051014254

ABSTRACT:
A computer monitoring system which provides for the dynamic display of calling status information on an outbound dialing system. An operator at the workstation points to icons and, using a mouse, clicks on a selected device representing physical terminals or calling equipment to see summary data related to performance and status. Modifications of the procedure occur when a key is held down while pointing at an icon. In this case, the system will transition to a more detailed display screen and show summary charts and graphs of system or operator performance at their current task.

REFERENCES:
Versatile Equipment for Centralized Service Observation, J. D. Flamini, Jr., Automatic Electric Technical Journal, Jan. 1971, pp. 190-196.

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