Providing enhanced services through double SIV and personal dial

Details Providing enhanced services through double SIV and personal dial Providing enhanced services through double SIV and personal dial

1997-12-23

2000-05-23

Zele, Krista

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice activation or recognition

379 8802, 379201, H04M 700

Patent

active

060673478

ABSTRACT:
An intelligent telephone network provides personalized communication services based on subscriber prescribed double voice identification of the calling and answering parties on a subscriber line. Specifically, when a person requests a service, the network executes a double speaker identification/verification procedure to identify first and second subscriber identified voices on a call. One or more switching offices of the network utilize profile data associated with the identified subscriber to control services over a predetermined communication link. For example, on a call over a telephone line, the speaker identification/verification process provides a virtual office equipment number corresponding to one of the subscriber designated voices. The central office switch that is servicing the call receives the virtual office equipment number and uses that number to retrieve profile data associated with the subscriber including the subscriber prescribed processing routine. The central office switch provides a personalized form of service to the subscriber by processing the call using the retrieved profile data. As part of this service, the switch and the network provide individualized double voice identification to tailor call processing and subscribed designated external action on the basis of the double voice identification rather than the line or station that carries the call. The network can provide the personalized services to several subscribers sharing a common line or for some subscriber selected period of time.

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