Method and system for telecommunications language support

Details Method and system for telecommunications language support Method and system for telecommunications language support

1995-12-29

1998-11-24

Matar, Ahmad F.

Telephonic communications

Special services

Anonymous party

379246, 379207, 379265, H04M 300

Patent

active

058418520

ABSTRACT:
Provided is a method and system for telecommunications language support. A telephone user is enabled to specify a language preference for telephone calls through an account language preference field or with telephone commands from a telephone. In accordance with the telephone user's language preference, operators and automated telephone services appropriately serve the telephone user in the appropriate language should the telephone user need assistance. Audible messages, which are played to a telephone user in the event of a connection error, are played according to the telephone user's language preference.

REFERENCES:
patent: 4866763 (1989-09-01), Cooper et al.
patent: 5046088 (1991-09-01), Margulies
patent: 5309505 (1994-05-01), Szlam et al.
patent: 5440615 (1995-08-01), Caccuro et al.
patent: 5592543 (1997-01-01), Smith et al.
patent: 5594791 (1997-01-01), Szlam et al.

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