Correspondence and chargeback workstation

Details Correspondence and chargeback workstation Correspondence and chargeback workstation

1997-11-21

1999-11-30

Trammell, James P.

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Finance

G06F 1760

Patent

active

059959487

ABSTRACT:
The present invention is a process that includes a graphical user interface, a client-server design and computer telephony integration to enhance the quality and productivity while reducing training in the correspondence and chargeback operations. The process uses a data index component of a scanned or computer-output image to automate interaction with an intelligent workstation used by a customer service representative. The system uses business rules and accesses other data to provide rapid and high quality disposition of cases. The image document can be resolved with minimum or no human interaction.

REFERENCES:
patent: 4797911 (1989-01-01), Szlam et al.
patent: 5225978 (1993-07-01), Peterson et al.
patent: 5239462 (1993-08-01), Jones et al.
patent: 5383113 (1995-01-01), Kight et al.
patent: 5402474 (1995-03-01), Miller et al.
patent: 5446740 (1995-08-01), Yien et al.
patent: 5481647 (1996-01-01), Brody et al.
patent: 5523942 (1996-06-01), Tyler et al.
patent: 5551021 (1996-08-01), Harada et al.
patent: 5566330 (1996-10-01), Sheffield
patent: 5568489 (1996-10-01), Yien et al.
patent: 5592378 (1997-01-01), Cameron et al.
patent: 5603025 (1997-02-01), Tabb et al.
patent: 5608789 (1997-03-01), Fisher et al.
patent: 5611052 (1997-03-01), Dykstra et al.
patent: 5652786 (1997-07-01), Rogers
patent: 5826250 (1993-10-01), Trefler

Affiliated with

Also associated with

Rating

Correspondence and chargeback workstation does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Correspondence and chargeback workstation, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Correspondence and chargeback workstation will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-1687170