System and method for managing interactions between users in a b

Details System and method for managing interactions between users in a b System and method for managing interactions between users in a b

1998-02-19

2000-11-07

Vu, Viet D.

Electrical computers and digital processing systems: multicomput

Computer conferencing

Cooperative computer processing

709219, 709300, 345329, G06F 1300

Patent

active

061449911

ABSTRACT:
A software system which allows a guide/specialist to interact with a client on a real-time, interactive basis over the World Wide Web. The methodology includes configuring a guide system with a special-purpose browser displaying both locally displayable frames and remotely displayable frames; the client system utilizes a conventional browser. The remotely displayable frames are transmitted to the client so that both the guide and the client have identical views of the remotely displayable frames. The guide uses the locally displayable frames to call upon available Web resources, typically in response to a client request also transmitted over the Web via, for example, a chat program, and then the guide can load the remotely displayable frames into the remotely displayable frames for rendering by the conventional browser. In addition, the guide and client can interact with a shared pointer and a shared whiteboard. Moreover, the guide can record the live session for later playback by other clients. Also, a plurality of clients may be simultaneously interacting with the guide and each other.

REFERENCES:
patent: 5553281 (1996-09-01), Brown et al.
patent: 5796393 (1998-08-01), MacNaughton et al.
patent: 5809250 (1998-09-01), Kisor
patent: 5838906 (1998-11-01), Doyle et al.
patent: 5862330 (1999-01-01), Anupam et al.
patent: 5877759 (1999-03-01), Bauer
patent: 5931906 (1999-08-01), Fidelibus, Jr. et al.

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