Computer controlled telephone answering system

Details Computer controlled telephone answering system Computer controlled telephone answering system

1978-10-17

1982-04-13

Brown, Thomas W.

179 18ES, 179 18FC, H04M 350, H04Q 354, H04Q 360

Patent

active

RE0309036

ABSTRACT:
A computer controlled telephone answering system to serve a large number of subscribers over a vast geographic area, utilizing a plurality of remote site trunk concentrators adjacent to each telephone company central office to reduce the number of trunk lines required to service subscribers. A central site of this answering system, serving as a facility to answer calls relayed through the remote sites, also includes a trunk concentrator to further reduce the number of trunk lines to operator positions. A computer at the central site controls the entire system, determines switching paths from a subscriber line through the concentrator, to an operator, furnishes answering information to operators and stores instructions for answering incoming messages. The logic of the system permits any operator to answer any incoming telephone call on any subscriber line in the system promptly, economically and correctly.

REFERENCES:
patent: 3253089 (1966-05-01), Breen et al.
patent: 3341663 (1967-09-01), DeStefano
patent: 3632889 (1972-01-01), Sikorsky et al.
"Automatic Intercept System-Organization, Objectives, and Experience", Byrne et al., International Conference on Communications, Montreal, Jun. 1971, pp. 32-1 thru 32-6.

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