Method for providing customer on-line support via prepaid intern

Details Method for providing customer on-line support via prepaid intern Method for providing customer on-line support via prepaid intern

1995-11-06

1998-09-08

Hayes, Gail O.

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Discount or incentive

G06F 1700

Patent

active

058060430

ABSTRACT:
A method for a sponsor/vendor to provide customer on-line help support for consumer products such as software includes providing a prepaid Internet access account which is supplied with the consumer product. Upon accessing the Internet the customer is "hot-linked" to the domain of the sponsor/vendor where help queries can be input and help answers received, either in real time or in a time delayed fashion via E-mail. The sponsor/vendor can mandate a tour of the domain for marketing purposes prior to allowing access to on-line help services. Finally, registration of the customer is promoted since registration can be made an integral part of the log on procedure.

REFERENCES:
George Lawton, Self-Service at the Support Cafe, Software Magazine, pp. 49-53, Oct. 1995.
Stuart J. Johnston, Vendors Line Up On-line Support, Computerworld, p. 29, Nov. 14, 1994.
Ken Yamaha, Developers Eye Online Registration Options, Computer Reseller News, p. 2, Jun. 5, 1995.
Scott J. Brinker, Corporate Bulletin Board Systems: Customer Support and More in the 1990s, Feature, pp. 33-36, Nov. 1991.
Debra Aho Williamson, Interactive Media & Makketing: There's no Place Like Home, pp. 22 & 26. May 22, 1995.

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